Whether your order is €1 or €100, it’s important to us that you are completely satisfied with your items. On this page, you can find our general guide to our Returns & Refunds Policy, but please always contact us at info@holisticproductsireland.com as soon as possible, so that we can do our very best to compensate any inconveniences as timely as possible.

Rights & Responsibilities

We reserve the right to cancel any order you make for any item if you fail our validation or security checks, as well for any other reason, including stock discrepancies. If your payment has been processed, you will receive a full refund.

Also, you have the right to cancel any order you make for any product purchased through our online store for a full refund, so long as the refund is requested before the order has been shipped. No order can be refunded in full once shipped.

Our Process

If you are not satisfied with your purchase, please reach out to us at info@holisticproductsireland.com within 7 working days of receiving your order. Returns & refunds cannot be requested or given by phone. We ask that you include as much information as possible in this email, including your order number, contact details, what it is you’d like a return/refund for, your reasons for requesting it, and any pictures you can provide.

If you decide or are asked to ship your order back to us as part of the return/refund process, you must pay for the appropriate postage costs. There is no guarantee that these costs will be compensated by us.

Once the terms have been agreed on, refunds are typically done via the same platform in which you paid—i.e., digitally through PayPal or Stripe. Depending on the platform and your personal account, this process may take a week or so before the funds are reflected in your statements.

Returns & refunds for anything on our website cannot be requested or given from any of our physical shops. Vice verse, returns & refund for anything from our physical shops cannot be compensated for by our website. Please always contact the branch (this website, our Galway shop, our Drogheda shop, or our Westport shop) from which you engaged with in the first place.

Refund vs Exchange vs Credit

Depending on the situation, you may be offered a refund, an exchange, or a redeemable credit for the item(s) in question. However, each situation is different and may therefore require different solutions.

– Refund: You will be given either a partial or full return of the charge for your item(s)/order via the same platform with which you paid (PayPal/Stripe).
– Exchange: Usually in the case of an item arriving damaged, we can send you a new, unbroken item in place of the damaged one. This option is limited to our stock availability, as we often do not have more than one of our unique items. You may also be asked to ship the damaged item(s) back to us.
– Credit: In some select situations, you may be offered redeemable credit for the partial or full amount of your item(s)/orders. This may in the form of an online voucher, redeemable with a code.

What if I change my mind after I’ve ordered?

Once your order has been shipped, it will not be possible to change anything about your order, including the shipping method. Please make sure everything is as you’d like it to be before placing your order to ensure everything goes smoothly.

What if I haven’t got my order yet? Can I get a refund?

If you haven’t received your order by the end of the expected time frame, please allow up to an extra week for the matter to be resolved, as there are always unexpected delays in the world of post. If possible, please keep us updated throughout the process. We’ll be happy to help in whatever way we can.

That being said, it is ultimately the shipping company (An Post, Fastway, etc) that will be responsible for your delivery. Should any question or concern arise, please feel free to reach out to us, but know that there’s a chance the shipping company may be able to help more than we can.

Please see our Shipping Info page for further information.

What if my items arrive broken?

Holistic Products Ireland makes diligent effort to wrap, package, and ship every order as safely as possible. However, if an item/items arrives damaged or there is some form of discrepancy, we will make every effort to resolve the problem in a timely manner and to your satisfaction. In this case, please contact us immediately after receiving your order. You will likely be asked to provide pictures of the broken item(s) before a return/refund will be offered.

What if an item breaks after I’ve gotten my order?

Should an item in your order break some time in the future, there is no guarantee we can offer a refund. We cannot guarantee the lifelong use of any product advertised here.

When will I get my refund?

Once the terms have been agreed on, refunds will be done via the same platform in which you paid—i.e., digitally through PayPal or Stripe. Depending on the platform and your personal account, this process may take a week or so before the funds are reflected in your statements. Please contact us if your refund never arrives!

Thank you for your patience, cooperation, and understanding.