It’s important to us that your orders arrive safe and sound! This is why we typically offer several different options for shipping, depending on your location. This way, you can choose what’s most convenient for you.

We do our best to process orders as soon as they reach us, but it may take up to 3 working days for your order to be shipped. We’ll let you know via email once it’s been shipped and include tracking information if applicable. (Please expect further delays during our Christmas season!)

Please note that all shipping estimates (time frames & cost) are subject to change depending on many variables. The most appropriate shipping option and corresponding cost will always be calculated at check out. Also, you may not always have more than one shipping method to choose from. For instance, our one-of-a-kind crystal pieces and high quality resin statues must be shipped by Registered Post or Courier, as they are too fragile to risk damage or getting lost with Standard Post.

Ireland

• Standard Post with An Post — Approx. 1-2 working days. Tracking info not provided. Recommended for small orders (i.e., loose crystals, incense, sage, etc). This service operates Mon–Sat only.
• Registered Post with An Post — Approx. 1-2 working days. Tracking info provided. Recommended for medium & large orders (i.e., special crystals, tarot, statues, home & gift, etc). This service operates Mon–Sat only.
• Courier with Fastway — Tracking info provided. No signature required. Recommended for medium & large orders (i.e., special crystals, tarot, statues, home & gift, etc). This service operates Mon–Fri only.
• Local Pick-Up (FREE!) — Galway only. Once you’ve received an email saying your order is ready for collection, drop in to our store on Mary Street whenever you’re free, and you’re order will be waiting for you!
• FREE Shipping — All orders over €60 qualify for free national shipping. Note that our default for this option is always courier (Fastway). If you’d like to opt out of courier service and ship your order with An Post instead, please let us know before placing your order.

Europe

• Standard Post with An Post — Approx. 3-7 working days. Tracking info not provided. Recommended for small orders (i.e., loose crystals, incense, sage, etc). This service operates Mon–Sat only.
• Registered Post with An Post — Approx. 3-7 working days. Tracking info provided. Recommended for medium & large orders (i.e., special crystals, tarot, statues, home & gift, etc). This service operates Mon–Sat only.

Asia

• Standard Post with An Post — Tracking info not provided. Recommended for small orders (i.e., loose crystals, incense, sage, etc). This service operates Mon–Sat only.
• Registered Post with An Post — Tracking info provided. Recommended for medium & large orders (i.e., special crystals, tarot, statues, home & gift, etc). This service operates Mon–Sat only.

USA & Canada

• Unfortunately, due to recent restrictions, we cannot always guarantee shipping to the USA/Canada at the moment. However, if there is something that’s truly caught your eye, please reach out to us. We’re happy to make exceptions!

You will always receive communication from us throughout the duration of your order.

After your confirmation of an order email, please keep an eye on your inbox for an “Order Processed” email. Depending on your shipping method, this means that your order has been shipped or is ready for collection.

– Orders shipped by Standard Post will not receive any further emails.
– Orders shipped by Registered Post or Courier will receive a separate email relaying tracking information. In addition to this, you should also continue to receive communications directing from An Post or Fastway respectively regarding your delivery.
– Orders done by Local Pick-Up will receive a separate email confirming that their order is ready for collection.

For international orders, you may or may not receive communications outside the ones listed here, depending on your international and local shipping methods.

If you are not receiving any communications at all, please check your spam or blocked inboxes.

What if I change my mind after I’ve ordered?

Once your order has been shipped, it will not be possible to change anything about your order, including the shipping method. Please make sure everything is as you’d like it to be before placing your order to ensure everything goes smoothly. Please see our Terms & Conditions for further questions about our Refund Policy.

What if I haven’t got my order yet? Can I get a refund?

If you haven’t received your order by the end of the expected time frame, please allow up to an extra week for the matter to be resolved, as there are always unexpected delays in the world of post. If possible, please keep us updated throughout the process. We’ll be happy to help in whatever way we can.

Please see our Returns & Refunds page for further information.

What if my items arrive broken?

Holistic Products Ireland makes diligent effort to wrap, package, and ship every order as safely as possible. However, if an item/items arrives damaged or there is some form of discrepancy, we will make every effort to resolve the problem in a timely manner and to your satisfaction. In this case, please contact us immediately after receiving your order. You will likely be asked to provide pictures of the broken item(s) before a return/refund will be offered.

Please see our Returns & Refunds page for further information.

What if something goes wrong during shipping?

We understand that sometimes things can go wrong during the shipping process. While we do everything we can to ensure your order’s safe arrival, it is ultimately the shipping company (An Post, Fastway, etc) that will be responsible for your delivery. Should any question or concern arise, please feel free to reach out to us, but know that there’s a chance the shipping company may be able to help more than we can.

Thank you for your patience, cooperation, and understanding.